Yes. Grim Empire is an independent authorized digital software reseller and a staff with division.

Yes, but response and operational speeds depend on current staff availability. When our headcount is low, processing times can stretch, so we are actively looking to expand our team.

No reseller can promise absolute safety. We maintain our products and post status updates, but game mods always carry inherent risk.

We strongly advise against using cheats on your main account. Always use an alternative account that you are prepared to lose, as we cannot guarantee account safety when running game modifications.

Guest checkout is fully supported, though creating an account gives you a centralized hub to easily track orders, licenses, invoices, security settings, and support history.

Sadly not right now but it will be added later in the future!

License keys are hard locked to a single PC. If you make any hardware changes, you will need to join our Discord server and open a support ticket to request an HWID reset.

All products are designed for Windows PC unless specified otherwise in the listing. Please review the product page carefully for supported Windows versions, setup instructions, and license terms.

This varies depending on the product and tier. Check the product card or page to see available options like 3D, 7D, 30D, or Lifetime.

If an item is out of stock, simply enter your email on the product card. You will receive an automated restock notification the moment it becomes available again.

We regularly host giveaways in our Discord server. You can also earn free keys by collecting points through our rewards system to redeem for products, or by creating promotional media for us.

There are multiple ways to earn a discount. Creating an account automatically subscribes you to our newsletter for exclusive offers and promotions. You can also join our Discord community for giveaways and exclusive deals, or earn points through our rewards system to redeem for discounts and free products.

We accept a comprehensive selection of payment methods, including Shop Pay (with installments), major credit and debit cards like Visa, Mastercard, Amex, Diners Club, and Discover, digital wallets including Apple Pay, Google Pay, and PayPal, as well as crypto options like USDC.

Crypto orders are automatically fulfilled once the transaction is confirmed by the gateway. While most confirmations are nearly instant, blockchain network congestion can occasionally cause slight delivery delays.

Time starts counting down once you put the key into the loader from the Division website

Digital license keys are automatically sent to your checkout email immediately following payment confirmation. The vast majority of orders arrive within seconds.

Contact us through discord!

Refund requests are evaluated individually against our established criteria. Submitting a request does not guarantee a refund, as our team conducts a thorough investigation before reaching a final decision.

Eligible for Refund

• Key was never delivered to your email after payment confirmed
• Key is technically invalid and cannot be activated on the developer's platform
• The product was listed incorrectly and does not match what you received
• Duplicate charge occurred for the same order
• Order was placed but product was out of stock and no alternative was provided
• Technical issue on our platform prevented delivery
  
  Not Eligible for Refund
• Key has already been activated or redeemed
• You changed your mind after purchase
• Your device does not meet the product's listed system requirements
• The product was detected or banned due to misuse or user error
• More than 24 hours have passed since the purchase date
• The key was shared with or used by another person
• You violated the software developer's terms of service
• The issue is caused by a game update - not TGModz or the developer

Any order or payment disputes must be reported to us within 48 hours of your purchase. Please reach out to our team directly before filing a chargeback so we can investigate and resolve the issue for you.

Detections are an inherent risk associated with game modifications. Refunds will not be issued for detection events that occur post-purchase if the product was fully operational at the time of sale.